An update from Hyundai New Zealand on COVID-19
Last updated 11th May 2020.
At Hyundai New Zealand we are committed to putting the health and wellbeing of our customers, our dealerships and our staff first. In response to COVID-19, we have put several steps in place to ensure everyone stays safe and supported.
We will keep this page updated with any new information we have relating to the virus, the impact on our staff, dealerships and customers and our involvement in local communities.
Hyundai's Online Showroom
Due to the current environment, we understand that many customers may be hesitant to physically view the Hyundai of their choice. Using smartphone technology we have found a solution and are excited to provide the opportunity to experience your desired Hyundai from the comfort and convenience of your own home.
Staying safe at work is our number one priority which is why we have adapted our Online Showroom with stringent safety measures that exceed official requirements to ensure the welfare of our Hyundai Specialists whilst working.
Moving to Alert Level 2
With the move to Alert Level 2 on the 14th of May, we can confirm that our dealer network will be open for all sales, servicing and parts enquiries on-site.
While our dealerships will now be open for customers to visit, we are still offering contactless servicing and test drive options, with the ability to pick-up and drop-off at your convenience.
While at Alert Level 2, the safety and wellbeing of our customers, staff and community remains our highest priority. We are following the Ministry of Health’s guidelines and have implemented stringent measures to ensure everyone stays safe.
In uncertain times, nothing is more important than family. In response to the effects of COVID-19, we’re protecting our family with Hyundai Assurance, a programme that offers finance support for new and existing customers.
Warranty and Servicing
Our dealerships are now open for all servicing & warranty requirements. We are taking special precautions to ensure that your vehicle is returned to you with all vehicle touchpoints sanitised and cleaned to the highest standard.
Mobilising the Student Volunteer Army
The Student Volunteer Army has launched a national volunteer response to support people impacted by COVID-19 across New Zealand. They are providing a grocery store delivery system for those aged over 65, for the families of healthcare workers and for the medically vulnerable.
Here at Hyundai New Zealand, we were impressed by the Student Volunteer Army’s commitment to supporting New Zealand communities and wanted to do something to further support their efforts. So, to help mobilise all the volunteers across the country, Hyundai NZ has provided vehicles to ensure that every pick and delivery is completed on time, and safely.
24/7 Roadside Assistance
Whilst we are at COVID-19 Alert Level 2, our 24/7 Roadside Assistance service will now be 100% operational with special care taken towards the safety of you and our technicians. If you require Roadside Assistance, please call us on 0800 HYUNDAI (498 632).
Whilst Hyundai dealerships are now open for customers to visit we are still able to provide contactless servicing and test drives. Please call us on 0800 HYUNDAI (498 632) if you’d like to make a booking.
Hyundai New Zealand Head Office
The Hyundai New Zealand office will be open under Alert Level 2 with stringent measures put in place for all staff and visitors in accordance with Ministry of Health guidelines. During this time, the Hyundai New Zealand team will also be abiding by a rostered work-from-home schedule. Our Hyundai Ambassador Team continue to be available via email at firstname.lastname@example.org or via the phone on 0800 HYUNDAI (498 632). Their working hours are:
- Monday – Friday 7:30 am – 7:30 pm
- Saturday 8:30 am – 5:00 pm
Tips on keeping your Hyundai healthy when it's not being used
As a result of the current COVID-19 restrictions, your Hyundai vehicle may see a reduction in usage.
Here are a few handy tips and recommended periodic checks to ensure when these restrictions are relaxed, your vehicle operates as normal and maintains its appearance.
We’re here to help
If there's anything else, you can rest assured that our Hyundai Ambassador Team is still available on 0800 HYUNDAI (498 632) to assist with every request, no matter how big or small, as quickly as we can. That’s the New Zealand way of doing things, and it’s our way too.
As a 100% New Zealand owned company, we are local, so like you, our business and our people are feeling the impact too. It’s times like these that we all need to work together and support each other like Kiwis do when times get tough. We encourage you to take care of yourselves, your family and your wider community during this time.